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| Dr. Dennis O'Grady |
Drivers on the two-way communication highway avoid turning off good talk. Common barriers to effective communication which seminar members say you must steer around:
COMMUNICATION TURNOFFS
Emotions, emotional displays, drama
Too much talk without saying anything
Beating around the bush instead of getting to the point
Inaccurate information – too many feelings not enough facts
Bad outlook
Bad mood
Shooting the messenger
Saying one thing and doing another
Putting value on project, not people
Mistrust
Discourage telling truth
COMMUNICATION TURN-ONS
You want to create talk that is priceless? You’ve got nothing to lose and everything to gain. Try these talk shoes on for size:
Be rational
Ask directive questions
Listen with three ears
Ask for more facts and fewer feelings
Use a good outlook on life
Spread a good mood around when times are tough
Implement what the messenger advises
Do the new and record the results to logically find out what works
Put value equally on getting things done and on the people who get the things done
Build bridges of trust by being reliable
Encourage telling the truth…which sets you free
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